Customer service representative

A company that operates in the petrochemical sector 

Jobomschrijving

Is this you?

As a Customer Service Representative, you ensure excellent service in an international environment by balancing customer needs, business goals, and internal processes. You take ownership, think proactively, and make sure every interaction runs smoothly.

What you’ll do:

• Act as the main point of contact for Turkish and Bulgarian customers
• Resolve issues and answer questions with clear follow-up
• Improve service quality by gathering feedback and spotting inefficiencies
• Support payment processes and handle invoice-related queries
• Clarify tax-related topics together with the credit team
• Manage priorities and stay organized in a fast-paced environment
• Identify opportunities and take initiative to improve processes