Import Transcon Agent

This company is a world leader within logistics, focusing on air, ocean, as well as roadfreight.

Jobomschrijving

Are you a skilled professional in managing complex logistics? As an Import Transcon Agent, you ensure a timely and accurate movement of freight and information, while providing exceptional customer service within the Ocean Import Department

Your responsibilities as an Import Transcon Agent:

• Review and support with day-to-day trucking operations.
• Allocate workloads within team to ensure smooth operations during peak activity or staff absence.
• Monitor workboards to ensure internal KPI’s are met 
• Assist in retention calls and complete customer reviews.
• Monitor monthly invoicing.
• Be a guide for the team - mentor agents and ensure that positive attitude is maintained.
• Be continuously open and positive to implementing new system changes and enhancements with the team.
• Oversee and ensure compliance with our Operational Process Standards.
• Audit all service providers appointed by the customer.