Customer service representative

We are looking for an enthusiastic Customer Service Representative to join a well-established company located in Antwerp. You are the go-to person connecting customers, partners, and internal teams. You make sure everything runs smoothly - from managing service requests to coordinating shipments - while providing exceptional support that builds trust and strong, lasting relationships.

Your responsibilities as a Customer service representative:

* You maintain accurate customer interaction records and proactively follow up on ongoing cases to ensure satisfaction.
* You handle incoming calls, emails, chats, and doorbell visitors in a professional and service-minded manner.
* You coordinate service requests, manage warranty claims, and ensure timely delivery of repairs, including preparing and following up on quotations.
* You work closely with internal departments to resolve after-sales situations effectively.
* You communicate service updates with both B2B and B2C customers.
* You handle complaints, process orders, and manage product returns.
* You provide customers with accurate product and service information.
* You monitor and dispatch incoming shipments, including customs follow-up when required.
* You coordinate the dispatch of commercial materials such as displays, catalogues, and promotional items.
* You support event preparation, including agendas, logistics, and coordination.
* You manage PR send-outs and track their progress.
* You process and oversee e-shop orders (B2B and B2C).