Customer Care Representative (APAC)

For our client, a multinational company and the world leader in the production and commercialization of fertilizers and chemical products for industrial use, we are looking for an Customer Care Support for their European headquarters in Antwerp with focus on the APAC region

In this full-time role, you will work closely with colleagues from various departments and report directly to the Customer Service Lead for the region.

Your responsibilities include:

• Managing the administrative processing and follow‑up of sales orders from A to Z, from order entry and coordination through to invoicing
• Ensuring correct and complete order processing in SAP S/4HANA, including pricing, delivery terms, and billing conditions
• Acting as the link between customers and the Sales Manager, addressing order‑related questions and resolving issues in a timely and professional manner
• Preparing bag layouts and labels in line with customer requirements and applicable local legislation
• Coordinating and managing export orders, ensuring accurate preparation of all required documentation
• Working closely with colleagues from Regulatory Affairs, Marketing, Sales, Logistics, and Finance to ensure seamless collaboration and smooth operations