Customer Service Representative

Unique Antwerpen Maritiem

Tijdelijke jobs

Onbepaalde duur

Voltijds

Dagwerk

Solliciteer via site werkgeverGepubliceerd op 20/5/2026

Functieomschrijving

You operate at the intersection of customer expectations, commercial objectives, and operational processes within an international environment. You take ownership, identify opportunities, and translate ideas into concrete actions.

Act as the main point of contact for our Turkish and Bulgarian customers: resolve issues, answer questions, and ensure accurate follow-up
Enhance service quality by gathering feedback, identifying inefficiencies, and clearly communicating our processes to customers
Safeguard financial flows by supporting payment follow-up, handling invoice-related queries, and clarifying tax matters in collaboration with our credit team
Stay organized and focused in a fast-paced environment, effectively managing shifting priorities with a strong attention to detail

Profiel

This is you:

Fluent in Turkish, Bulgarian, and English (both spoken and written); additional languages are a plus
Experienced in a customer-focused role
Structured, accurate, and always one step ahead
Calm under pressure, with a practical, solution-oriented mindset
Comfortable working independently
Proactive, curious, and naturally service-oriented

Jobgerelateerde competenties

Engels
Turks
Bulgaars
Prestatie-indicatoren voor de dienst uitwerken De resultaten analyseren Aanpassingen doorvoeren
De opmerkingen van de klanten verzamelen en doorsturen naar de dienst productie, marketing, onderzoek, ontwikkeling, ...
Oplossingen voorstellen als antwoord op de klachten van de klanten of het dossier doorsturen naar de geschillendienst, de logistieke dienst, ...
Kwaliteitsprocedures van de klantendienst uitwerken of verder uitwerken Controleren of kwaliteitsprocedures toegepast worden

Vereiste studies

Beroepssecundair onderwijs (BSO)
Gelijkwaardig door ervaring

Aanbod

Bedrijfsinfo

As a Customer Service Representative, you represent a strong brand within an international network. Through a European network of truck stations, our client keeps international transport moving every day. From the Antwerp office, you become the trusted voice for European clients — leading logistics companies that rely on this service to stay on track.

Ready to get started? Apply easily via the link!

What can you expect from our client?

A competitive salary package starting at €3,600 gross per month
Meal vouchers of €8 per worked day
Eco vouchers worth €250 per year
Commuting allowance
A generous number of vacation days, including additional ADV days built up weekly
A stable temporary assignment for several months

Solliciteren

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