Customer Service Representative

As a Customer Service Representative, you represent a strong brand within an international network. Through a European network of truck stations, our client keeps international transport moving every day. From the Antwerp office, you become the trusted voice for European clients — leading logistics companies that rely on this service to stay on track.

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Jobomschrijving

You operate at the intersection of customer expectations, commercial objectives, and operational processes within an international environment. You take ownership, identify opportunities, and translate ideas into concrete actions.

• Act as the main point of contact for our Turkish and Bulgarian customers: resolve issues, answer questions, and ensure accurate follow-up
• Enhance service quality by gathering feedback, identifying inefficiencies, and clearly communicating our processes to customers
• Safeguard financial flows by supporting payment follow-up, handling invoice-related queries, and clarifying tax matters in collaboration with our credit team
• Stay organized and focused in a fast-paced environment, effectively managing shifting priorities with a strong attention to detail