Import agent - Ocean freight

As an Import Agent Ocean Freight, you ensure timely and accurate movement of freight and information, while providing exceptional customer service within the Ocean import department. You coordinate import processes from A to Z, keeping a close eye on deadlines, documentation, and compliance. With your sharp attention to detail, you prevent delays and guarantee accurate handling of all goods. You communicate confidently with customers, carriers, and customs authorities

Your tasks as an Import Agent include:

• Ensure smooth and timely freight process flow meeting customer expectations
• Ensure accurate and timely data entry into our operational system, per Operational Performance Standards (OPS)
• Track and Trace Ocean Import Files daily
• Use Tree View on daily basis
• Ensure documents are timely sent to customer or broker for customs purposes.
• Ensure accurate and timely client and vendors billing, within ours and customer standards.
• Interact with our customers in arranging their international shipments, meeting customer service standards.
• Contribute to maintain good relationships with suppliers (Shipping lines, trucking companies and others involved).
• Meet compliance at all times to regulations internal and external in accordance with government regulations. No fines, penalties or late filing.
• Understand department process flow, and looking for best practices to improve operational efficiency and productivity
• Ensure all customers standard operating procedures in place and updated in the DLSOPs. Review and update monthly.
• Meet KPI standards in accordance with the Company’s procedures
• Timely responses to emails (within 24 hours) and voicemails (within 1 hour) (internal and external)
• Escalation of problems to Management when necessary