Senior IT Operations & Service Delivery Manager

The requested qualifications for this job include:

• You hold a master's degree in Information Technology, Computer Science, Engineering, Business Technology or a related field, or you bring equivalent experience.
• You have significant leadership experience in enterprise IT operations and service delivery, ideally with at least 8 years in a broad and strategic leadership scope.
• You bring strong expertise in ITIL 4 service management and multi-provider service integration.
• You have practical experience with AIOps, observability, automation, cloud operations, infrastructure, networks and digital workplace environments.
• You understand operational resilience, disaster recovery, cybersecurity interfaces, risk management and governance requirements.
• You are comfortable managing budgets, business cases, sourcing activities, vendor relationships and service performance.
• You know how to translate complex technical and operational topics into clear business impact and executive-level communication.
• You are a strategic leader who combines transformation mindset, strong decision-making and people leadership.
• You collaborate easily across technology, business, architecture, security, data and external partner ecosystems.
• You thrive in a high-impact environment where reliability, innovation and continuous improvement go hand in hand.

What does the company offer?

• A senior leadership role with broad scope and visibility across a dynamic European organization.
• The opportunity to shape and modernize IT operations through automation, AI-assisted service delivery, and service excellence initiatives.
• A strategic position with influence across technology, business stakeholders, and external partner ecosystems.
• Responsibility for leading talented teams and driving meaningful operational and cultural transformation.
• An international environment focused on innovation, resilience, and continuous improvement.
• An attractive compensation package in line with the seniority and impact of the role.

Are you interested in this challenging position as a Senior IT Operations & Service Delivery Manager (f/m/x)? Or would you like to have more information? Apply today and we will get back to you as soon as possible.